Privacy Policy
How we collect, process, store, use, disclose, and protect personal information in connection with our courier, logistics, parcel delivery, technology, software, and related business operations.
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Introduction
Foorti Courier Service (Pvt) Ltd. ("Foorti", "Company", "we", "our", or "us") recognizes the importance of privacy, confidentiality, and data protection. We are committed to safeguarding the personal information entrusted to us by our customers, merchants, corporate clients, delivery partners, service providers, employees, and visitors to our digital platforms.
This Privacy Policy outlines how we collect, process, store, use, disclose, and protect personal information in connection with our courier, logistics, parcel delivery, technology, software, and related business operations.
By accessing or using our website, mobile applications, merchant portals, APIs, courier management systems, customer support channels, or any services provided by Foorti, you acknowledge and agree to the practices described in this Privacy Policy.
Scope of This Policy
This Privacy Policy applies to:
This Policy governs all personal information collected through digital, physical, telephonic, and operational channels.
- Website visitors
- Individual customers
- Business customers
- Merchants and e-commerce sellers
- Corporate clients
- Delivery agents and authorized representatives
- Vendors and business partners
- Users of Foorti's software platforms and mobile applications
Information We Collect - Personal Information
We may collect the following information:
- Full Name
- Business Name
- Mobile Number
- Email Address
- National Identification Information (where legally required)
- Tax Identification Information (where applicable)
- Date of Birth (where applicable)
- Profile Information
- Photographs and Verification Documents
Shipment Information
In connection with courier and logistics services, we may collect:
- Sender Information
- Recipient Information
- Pickup Addresses
- Delivery Addresses
- Parcel Details
- Shipment Value
- Tracking Records
- Delivery Confirmation Information
- Proof of Delivery (POD)
- Cash on Delivery (COD) Information
Financial Information
Where necessary, we may collect:
- Bank Account Information
- Mobile Financial Service Information
- Payment Transaction Details
- Settlement Information
- Invoicing Records
Technical Information
We may automatically collect:
- IP Address
- Device Information
- Browser Information
- Operating System Information
- Login Activity
- Usage Analytics
- Application Logs
- Cookies and Similar Technologies
Location Information
Subject to applicable law and user permissions, we may collect location information to:
- Facilitate parcel pickup and delivery
- Optimize delivery routes
- Improve operational efficiency
- Enhance security and fraud prevention
Lawful Basis and Purpose of Processing
Foorti processes personal information for legitimate business purposes, including:
- Operational Purposes: Shipment processing, Pickup scheduling, Delivery execution, Parcel tracking, COD collection and settlement
- Customer Relationship Management: Customer support, Complaint resolution, Service communications, Account administration
- Business Administration: Billing and invoicing, Merchant management, Corporate account administration, Vendor management
- Security and Compliance: Identity verification, Fraud detection and prevention, Risk management, Internal audits, Regulatory compliance
- Technology and Innovation: Platform development, System maintenance, Product enhancement, Performance monitoring, Data analytics
Marketing Communications
Where legally permitted, Foorti may provide:
Users may opt out of marketing communications at any time.
- Service announcements
- Promotional campaigns
- Business updates
- New service offerings
Information Sharing and Disclosure
Foorti does not sell, rent, trade, or commercially exploit personal information.
Information may be disclosed only where necessary and lawful.
Service Providers and Partners
Information may be shared subject to contractual confidentiality obligations with:
- Delivery personnel
- Logistics partners
- Technology vendors
- Payment service providers
- Cloud service providers
- Communication service providers
Corporate Transactions
In connection with corporate transactions, personal information may be transferred subject to appropriate safeguards and confidentiality protections:
- Mergers
- Acquisitions
- Investments
- Restructuring
- Asset transfers
Data Security and Information Protection
Foorti employs industry-standard technical, administrative, and physical safeguards designed to protect information against unauthorized access, misuse, loss, alteration, disclosure, or destruction.
Despite our efforts, no method of transmission or storage can be guaranteed to be completely secure. Users acknowledge and accept such inherent risks.
- Role-based access controls
- Multi-factor authentication
- Encryption technologies
- Secure server infrastructure
- Security monitoring systems
- Incident response procedures
- Periodic security assessments
Data Retention
Foorti retains personal information only for as long as reasonably necessary to:
Upon expiration of the retention period, information will be securely deleted, anonymized, archived, or otherwise disposed of in accordance with applicable legal requirements.
- Deliver services
- Fulfill contractual obligations
- Maintain operational records
- Resolve disputes
- Enforce legal rights
- Comply with applicable laws and regulations
User Rights
Subject to applicable law, individuals may have the right to:
Foorti may require identity verification before processing such requests.
- Request access to personal information
- Request correction of inaccurate information
- Request deletion of information
- Object to certain processing activities
- Request data portability where applicable
- Withdraw consent where processing is based on consent
International Data Transfers
Foorti may utilize cloud infrastructure, software platforms, and service providers located in multiple jurisdictions.
Where information is transferred internationally, Foorti will implement reasonable safeguards to maintain appropriate levels of privacy, confidentiality, and security.
Third-Party Websites and Services
Our platforms may contain links to third-party websites or services.
Foorti does not control and is not responsible for:
Users are encouraged to review applicable third-party privacy policies independently.
- Third-party privacy practices
- Third-party content
- Third-party security standards
Fraud Prevention, Monitoring, and Compliance
To protect customers, merchants, employees, and business operations, Foorti reserves the right to monitor and analyze account activity, shipment activity, payment activity, and platform usage.
Such monitoring may be conducted for:
- Fraud detection
- Security investigations
- Regulatory compliance
- Risk management
- Business continuity
Confidentiality Obligation
Foorti maintains strict confidentiality standards regarding customer information and business records.
Employees, contractors, service providers, and business partners with access to personal information are required to maintain confidentiality and comply with applicable privacy and security obligations.
Changes to This Privacy Policy
Foorti reserves the right to amend, revise, or update this Privacy Policy at any time.
Any changes will become effective upon publication on the Company's official website unless otherwise specified.
Users are encouraged to review this Privacy Policy periodically.
Governing Law
This Privacy Policy shall be governed by and construed in accordance with the laws of Bangladesh.
Any dispute arising out of or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts of Bangladesh.
Contact Information
Foorti Courier Service (Pvt) Ltd.
Registered Office: [Corporate Address]
Customer Service: [Phone Number]
Email: [Official Email Address]
Website: Foorti Courier Service (Pvt) Ltd.
Corporate Privacy Commitment
Foorti Courier Service (Pvt) Ltd. is committed to maintaining the highest standards of corporate governance, information security, privacy protection, and ethical business conduct. We recognize that trust is fundamental to our relationship with customers, merchants, and business partners, and we are dedicated to protecting personal information through responsible stewardship, secure technology, and transparent business practices.
Approved by:
Board of Directors
Foorti Courier Service (Pvt) Ltd.
Bangladesh